Human Resources
A Higher Calling
“If an employee is going to complain, let it be to us—not an attorney. If someone has a great cost cutting idea, can you afford to let that linger? Is it wise to spend time and resources training new employees, only to lose them to the competition? People need to be heard in order to feel valued, so we invented The “Hotline.”
~Sherri Elliott
It is our goal to protect our client’s assets by delivering highly specialized Human Resource advisory services. To us, is no more important asset to an organization than its people. Our practice offers customized support along with an enhanced level of expertise in a cost-effective manner. Nowhere is this unique support more evident than in their latest service that takes the concept of a suggestion box and transforms it into a powerful communication tool.
A client’s cry for help was the trigger. Necessity played her supporting role as the mother of invention. “A nationwide client with multiple locations was experiencing difficulty training managers on effective HR principles. The result? High turnover, unemployment rates, and increased litigation risk. By giving each location one dedicated “Hotline” HR consultant familiar with their location and able to talk them through employee issues, they could avoid poor decisions. Documentation was sent to the corporate office and the aggregate information was used to determine trends in certain regions requiring training and action.” We are quick to point out that while the concept is open, objective communication, the Hotline is highly customizable in nature. Consider some other ways our clients use the Hotline:
- Cost Saving Ideas
- EEOC Complaints
- Morale issues
- Program Feedback
- Exit Interviews
Once the specific reason and audience for the Hotline is agreed upon our team can develop the customized process, protocol and communicate the program, implement tools, collect data, develop training, and deliver results. “Managers feel like they have been provided a life raft,” says Sherri Elliott. “Many operational driven individuals are bottom line and unfamiliar with how to handle employee concerns. What they don’t know can create potential legal risk, exposure and employee dissatisfaction. We are here to help you create a ‘Best Place to Work’ atmosphere and that means listening and taking action.”
